Privacy Policy

{ "title": "Privacy Policy", "content": "Introduction This is the Privacy Policy of CAMILLA AND MARC OPERATIONS PTY LIMITED ABN 79 109 947 533 (“CAMILLA AND MARC”, “we”, “us” and when relating to us, “our”). We are committed to protecting the privacy of our contacts, customers, suppliers, and employees (“you” and when relating to you, “your”) and complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act). This Privacy Policy details in general terms how we collect, store, use and disclose your personal information under the Australian Privacy Principles. CAMILLLA AND MARC collects, stores, and uses your personal information as a data controller in connection with the use of the services we provide in our stores or on the CAMILLA AND MARC website (“Services”) according to this privacy policy (Privacy Policy). ‍We reserve the right to amend this Privacy Policy. Your continued use of the Services will signify your acceptance of the changes to this Privacy Policy. The Privacy Policy as amended from time to time is available on this website. Information We Collect About You 1. The kinds of personal information that we collect include: <ol class="ol1"> <li class="li1">your name, residential and delivery addresses, telephone numbers, email and other electronic addresses;</li> <li class="li1">your date of birth and gender;</li> <li class="li1">your body size and style preferences;</li> <li class="li1">your personal hobbies;</li> <li class="li1">commercial information, like products you purchased, considered, or viewed on the CAMILLA AND MARC website or in our stores;</li> <li class="li1">financial information, like your credit card number or debit card number you’ve used in a transaction with us, bank account information and transaction records;</li> <li class="li1">information about any feedback you provide, complaints you make and details of any products returned, and refunds provided, to you;</li> <li class="li1">sensory/biometric information, like CCTV images in our stores from security cameras; and</li> <li class="li1">if you apply to join the CAMILLA AND MARC team, details of your employment history, education, professional qualifications and referees.</li> </ol> 2. Other information we collect generally includes: <ol class="ol1"> <li class="li1">Website Browsing Information. When you visit the CAMILLA AND MARC website or any of our social media sites, we track information to assist us administering the website and analysing website usage. This information includes:</li> </ol> i. your Internet Protocol (IP) address; ii. the state or country from which you access the website; iii. date and time of your visit to the website; iv. the kind of browser or computer you use; v. name of your Internet service provider; vi. web pages from which you link to our website or go to from our website; vii. the webpages within our website you view when visiting our website; viii. Geolocation if you access our website via a mobile device. You will have the option to turn off geolocation on your mobile device, but certain features in our mobile apps may not then work properly for you. As part of website browsing tracking processes described above, we use third-party technology, namely Google Analytics. We do not knowingly provide Google with any personal information as part of using Google Analytics. Further information about the Google Analytics privacy principles can be found at: https://www.google.com/intl/en/analytics/learn/privacy.html. 3. Cookies We use cookies to personalise or enhance your user experience and to facilitate the tracking of session and cross session activities. A cookie is a small text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalise a web page, or navigate within a website, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases website navigation by providing and saving your preferences and login information as well as providing personalised functionality. The type of information that may be stored in a cookie includes non-personal information about you. Some examples may include a randomly assigned user or session identification number, the country where you are located, and your first name to welcome you back to the site. We reserve the right to share aggregated website statistics with third parties, but will not allow other companies to place cookies on our website unless there is a temporary, overriding customer value (such as merging into our website another site that relies on third-party cookies). You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings, then be aware that this may affect the functionality of our website. How We Collect Your Personal Information 1. Directly from you We will usually collect personal information directly from you when you provide it to us. You might do this, for example, when you shop in our stores, when you purchase or order any of our services or products on the CAMILLA AND MARC website or if you participate in one of our competitions. 2. From third parties <ol class="ol1"> <li class="li1">We collect your personal information from social media and video sharing sites like Instagram, Facebook, Twitter, Pinterest, YouTube, WhatsApp, Zendesk, webforms and SMS for clientele communications. This includes your email address if you sign-up to our newsletters and your username or handle if you follow CAMILLA AND MARC's social media accounts.</li> <li class="li1">When you use the Google Maps service on our Site to locate our nearest store, we may use collected geolocation data.</li> <li class="li1">We also use a social media reporting tool, which provides us with usernames and handles of our social media followers.</li> <li class="li1">We may obtain information about you as a result of authentication or identity checks (for example you may be asked to identify yourself when you pick up your purchase in store).</li> </ol> How We Use Your Personal Information 1. We collect, hold and use personal information in order to: a. improve our Services; b. conduct data analytics; c. communicate with you and receive, process, confirm, send, and track your order and requests; d. provide you with an optimized customer experience; e. inform you of our new products and offers and conduct direct marketing activities; f. safeguard against fraudulent purchasing activity; g. communicate with you regarding gifts and special offers; h. communicate with you concerning your questions, comments, or concerns; i. troubleshoot where necessary, diagnose technical and service problems, and address any issues you have with our Services or the CAMILLA AND MARC website; j. provide personalized Client Services support; k. process returns; l. create and manage your user account; m. maintain your purchase history and style preferences; n. provide you with access to services such as our wish list or leaving items in your bag; o. administer the CAMILLA AND MARC website and improve its usability; p. track user movements on the CAMILLA AND MARC website; q. gather broad demographic data for aggregate use for benchmarking and marketing; r. employ competent and diligent personnel; and s. communicate with you regarding fundraising. Disclosing your personal information 1. We understand how important it is to keep your personal information private, so we will disclose personal information we have about you only in certain specific circumstances, when: a. you agree to the disclosure; or b. we use it for the purposes we collected it; or c. disclosure is required or authorised by law. 2. To the extent permitted by law, we may also disclose information about you to: a. our related companies; b. CAMILLA AND MARC FOUNDATION LIMITED ABN 15 657 740 942 for the purposes of fundraising and marketing activities; c. subject to our confidentiality obligations, third parties who provide services to us in connection with the provision of our Services, including Raisely, Eventbrite, Rakuten (Affiliate Marketing), Google, Survicate (Survey Tool), Klaviyo, Searchspring; d. any third parties you authorise us to disclose personal information to; and e. government agencies as part of our statutory obligations. Disclosure of Information Outside the Jurisdiction of Collection 1. We do not disclose personal information to overseas recipients, unless you have authorised or otherwise instructed us, whether expressly or impliedly, to do so. 2. When you provide personal information, the information/ data may be sent to servers located in Australia. Opting Out of Marketing Communications We may, from time to time, send you newsletters, invitations and updates about our services. You can opt out of receiving further such communications by notifying us using our contact details below by clicking the “unsubscribe” option at the bottom of any marketing e-mail received from us. How We Hold Personal Information and Keep it Secure We hold your personal information in a combination of hard copy and electronic files. We may use third party information system providers who may store or have access to your personal information. We may combine personal information we receive about you with other information we hold about you. This includes information received from third parties. ‍ We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorised access and disclosure. We want you to feel confident using our Services. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Access & Correction of Information About You ‍If you would like to request access to, or correction of, your personal information we hold, please contact us. Unless we are subject to confidentiality obligation or some other restriction on giving access to the information and we are permitted to refuse you access under the Privacy Act, we will endeavour to make your information available to you within 30 days. We may recover from you our reasonable costs of supplying you with access to that personal information. However, we will not charge you for the making of the request or to correct or update your personal information. If we refuse to provide you with access to, or correct, your personal information, we will notify you of our reasons to the extent required, and what steps you may then take. Privacy Complaints and Further Information ‍If you have a query regarding how your personal information is collected, stored or used please contact us. We will attempt to respond within a reasonable time. If you are not satisfied with our response, you may seek a review by contacting the Office of the Australian Information Commissioner using the information available at https://www.oaic.gov.au/privacy/privacy-complaints. Governing Law This Privacy Policy is governed by Australian law, including the Privacy Act 1988 (Australia) and the Australian Privacy Principles. Changes If we decide to change our Privacy Policy, we will post a copy on our website. We reserve the right to revise and amend our Privacy Policy from time to time and any revised version will be deemed to be applicable from the first date of publication on this website. Our Contact Details If you have any questions about this Privacy Policy or your rights, please contact us via email at email address: customercare@camillaandmarc.com. Version: March 2023", "templateSuffix": "", "author": "", "handle": "privacy-policy", "id": "48364355619", "published_at": "2020-02-17 22:06:10 +1100" }